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Shipping policy

Shipping Policy

At Living Valor, we understand that receiving your order in a timely and secure manner is of utmost importance to you. We strive to provide a hassle-free and reliable shipping experience. Please take a moment to review our shipping policy to ensure clarity on how we handle shipments.

1. Processing Time:

  • Orders are typically processed within 1-2 business days, excluding weekends and holidays. Please allow additional time during peak seasons or for personalized/customized items.

2. Shipping Methods:

  • We offer a range of shipping options to meet your needs, including standard and expedited shipping. The available shipping methods will be displayed during the checkout process, and you can select the one that suits you best.

3. Shipping Rates:

  • Shipping costs are calculated based on the destination, shipping method, and the weight/size of the items in your order. You will be able to view the shipping charges during the checkout process before finalizing your purchase.

4. Estimated Delivery Times:

  • The estimated delivery times vary depending on your location and the selected shipping method. Please refer to the estimated delivery timeframes provided during the checkout process. Please note that these are approximate and may be subject to delays caused by factors beyond our control, such as weather conditions or carrier issues.

5. Tracking Information:

  • Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment and estimate the delivery date.

6. Shipping Address:

  • It is essential to provide accurate and complete shipping information during the checkout process. We cannot be held responsible for delivery issues arising from incorrect or incomplete addresses. Please double-check your shipping details before confirming your order.

7. Shipping Delays:

  • While we strive to ensure timely deliveries, please understand that unforeseen circumstances can occasionally lead to shipping delays. If you experience any unexpected delays with your shipment, please reach out to our customer support team for assistance.

8. Lost or Damaged Items:

  • In the rare event that your order is lost or arrives damaged, please contact our customer support team immediately. We will work diligently to resolve the issue and provide a suitable solution.

If you have any questions or concerns regarding our shipping policy, feel free to reach out to our customer support team for assistance. We are here to ensure your shopping experience with us is as smooth and enjoyable as possible.

Thank you for choosing Living Valor. We appreciate your trust in us for your laser engraving needs.


What We Are Here to Do

Living Valor exists for two reasons.

The first is to make something good. Every candle we pour is made by hand, in small batches, in Georgia. We use clean materials, take our time, and put our name on every jar. If we would not burn it in our own home, we will not sell it.

The second is to use what we make to point at something bigger. Our family has walked through more than we ever expected, and we have come out the other side with a faith that held, a marriage that lasted, and two sons who remind us every day that life is a gift. We do not have all the answers. We just have our story, and a belief that sharing it might help someone else feel less alone in theirs.

If you are walking through something hard, we would love to hear from you. If you are looking for a candle that was made with care and meant for real life, you are in the right place.

Shop our candles and stand with us.